Effective date: 13 July 2026
These Terms & Conditions (“Terms”) govern your access to and use of the Auditzo website, automated scanning tools, reports, manual audit services, remediation services, verification services, monitoring services, and related offerings.
Auditzo is a product operated by Zestminds Technologies Private Limited, a company incorporated in India with Corporate Identification Number U62099PB2023PTC058281 and registered office at #E-45, Industrial Area, Phase 8, SAS Nagar, Punjab 160071, India.
In these Terms, “Auditzo,” “we,” “us,” and “our” refer to Zestminds Technologies Private Limited. “You” and “your” refer to the individual or organization accessing or using the Services.
By accessing the Auditzo website, submitting a website for analysis, purchasing a report, requesting a manual service, accepting a proposal or order form, or otherwise using the Services, you agree to these Terms.
You must be at least 18 years old, or have reached the legal age required to enter into a binding contract in your location, to purchase or request Auditzo Services.
If you use the Services on behalf of a business, law firm, agency, client, employer, or other organization, you confirm that you have authority to accept these Terms on its behalf.
Additional terms may apply to a particular order, proposal, Statement of Work, Data Processing Addendum, or other written agreement. If an expressly agreed written document conflicts with these Terms, that document will control for the affected engagement.
Nothing in these Terms limits any mandatory consumer right or remedy that cannot lawfully be excluded or restricted.
Depending on the service selected, Auditzo may provide:
The pages, user journeys, geographical regions, consent states, technologies, evidence types, review depth, delivery format, turnaround time, and level of human involvement depend on the service selected.
The applicable service description shown on the pricing page, checkout page, order confirmation, proposal, or Statement of Work forms part of your order.
Automated reports are generated using automated scanning and analysis processes. They do not include human review unless the selected service expressly states otherwise.
Automated findings may identify technical indicators, observed website behaviour, cookies, browser-storage items, third-party requests, scripts, consent-related behaviour, or other publicly observable activity.
A Manual Evidence Audit or custom engagement involves human review within an agreed scope. It may include selected consent states, page journeys, screenshots, cookies, browser storage, network observations, HAR files, timelines, or other technical artifacts.
Purchasing an automated report does not automatically include manual verification, custom evidence collection, remediation, legal review, ongoing support, or monitoring.
Auditzo is a technical services platform and is not a law firm. Auditzo does not provide legal advice, legal representation, legal certification, or a final determination regarding whether any law or regulation applies, has been violated, or has been satisfied.
References to GDPR, ePrivacy, CCPA, CPRA, CIPA, accessibility standards, or other legal and regulatory frameworks are provided only as technical or compliance-oriented context.
Auditzo does not guarantee that a website is compliant, non-compliant, lawful, unlawful, free from risk, or protected from complaints, claims, investigations, fines, or litigation.
Use of the Services does not create an attorney-client relationship between you and Auditzo. Communications with Auditzo are not automatically protected by attorney-client privilege or attorney work-product protections.
You should obtain advice from a qualified legal professional regarding the applicability and legal significance of any observation, report, artifact, remediation measure, or technical finding.
Prices, currencies, service scope, and payment terms are displayed at checkout or stated in the applicable proposal, invoice, order form, or Statement of Work.
You agree to provide accurate billing and contact information and authorize Auditzo and its payment-processing providers to charge the applicable amount.
You are responsible for applicable taxes, duties, levies, or similar governmental charges, except taxes based on Auditzo’s income.
Promotional prices, discounts, credits, and offers may be subject to additional conditions and may be changed or withdrawn for future purchases.
If a service is offered as a recurring subscription, its renewal frequency, recurring price, and cancellation method will be disclosed before purchase. Price changes will apply only to future purchases or renewals unless otherwise agreed.
Auditzo may delay delivery or suspend access where a payment is incomplete, reversed, disputed, fraudulent, or otherwise unsuccessful.
Auditzo aims to handle genuine technical and service-delivery problems fairly. Where reasonably possible, Auditzo may first attempt to resolve a problem by:
A refund, replacement, or credit may be considered where:
A refund will not normally be provided solely because:
Manual audits, remediation work, custom evidence engagements, and other professional services may require advance payment or a deposit. Cancellation terms for those services may be stated in the applicable proposal or Statement of Work.
Where no separate cancellation terms were agreed, Auditzo may deduct fees for work already completed and reasonable costs already committed before refunding any remaining prepaid amount.
Auditzo may issue a refund, replacement, or credit at its reasonable discretion where exceptional circumstances or fairness justify it. This section does not limit mandatory rights available under applicable law.
Reports may be delivered through a secure report page, account interface, email notification, downloadable file, or another method described during the order process.
Reports and related files may be retained for a limited period depending on the selected service. The applicable availability or expiry date may be displayed on the report status page, order confirmation, report interface, or another service communication.
You are responsible for downloading and securely retaining any report or file that you wish to keep before the displayed expiry date.
Unless otherwise agreed in writing, Auditzo is not an indefinite archival, evidence-preservation, litigation-hold, or records-management service. Auditzo may delete reports, artifacts, and related files after the communicated retention period.
Different preservation or retention requirements for a legal, enterprise, or custom engagement must be agreed in writing before the engagement begins.
Auditzo may delete information earlier where reasonably required by law, security needs, customer request, misuse prevention, or platform protection.
You may submit publicly accessible website URLs for limited automated observation, provided that your use of Auditzo and the resulting information is lawful.
You must not request authenticated, restricted, intrusive, credential-based, or custom testing of a website or system unless you:
You must not use Auditzo to:
Auditzo may apply rate limits, scope limits, technical controls, or additional authorization requirements where necessary to protect Auditzo, target websites, customers, or third parties.
Auditzo reports describe technical behaviour observed within the stated scan or engagement scope and under the conditions available at the time of testing.
Website behaviour may vary based on factors including:
An automated or manual review may not trigger or identify every script, cookie, request, identifier, data flow, user journey, accessibility barrier, or technical issue.
Server-side activity, encrypted content, private systems, authenticated functions, backend processing, vendor-side use, and data handling outside the observable browser environment may not be visible unless expressly included in the agreed scope.
Automated classifications may include errors, incomplete information, false positives, or false negatives and may require human, technical, privacy, or legal review.
“Not observed,” “not detected,” or similar wording means only that the relevant behaviour was not identified during the stated scan conditions. It does not mean that the behaviour never occurs.
The presence of a cookie, script, request, tracker, identifier, or third-party service does not by itself establish that a law applies or has been violated.
Reports should always be read together with their date, scope, methodology, evidence references, assumptions, limitations, and disclaimers.
You remain responsible for:
Auditzo does not control third-party websites, scripts, pixels, plugins, consent-management platforms, analytics systems, advertising tools, or vendors and is not responsible for their continuing availability or behaviour.
Remediation services are limited to the technical work expressly described in the applicable proposal, order, or Statement of Work.
You are responsible for providing required access, backups, approvals, test environments, vendor coordination, and accurate technical information.
A successful retest confirms only that specified technical observations were not reproduced, or appeared changed, under the agreed retest conditions. It is not a certification of overall compliance or an assurance that the behaviour will not recur.
Monitoring services may run at scheduled intervals rather than continuously unless the selected service expressly states otherwise.
Monitoring may be affected by downtime, rate limits, blocked requests, authentication requirements, third-party failures, network conditions, regional behaviour, technical changes, or other factors.
Monitoring does not replace your own website governance, vendor management, change control, legal review, or security monitoring.
Subject to these Terms and payment of applicable fees, you may use purchased Auditzo reports for legitimate internal business, technical, privacy, compliance, remediation, insurance, regulatory, or legal-review purposes.
You may share a purchased report with:
Any person receiving a report should review its complete scope, date, methodology, evidence references, assumptions, limitations, and disclaimers.
Sharing an Auditzo report with a lawyer or legal team does not convert the report into legal advice, create an attorney-client relationship with Auditzo, or mean that Auditzo has determined the applicability, satisfaction, or violation of any law.
Auditzo does not guarantee that a report or underlying artifact will be accepted as evidence or given any particular weight in a legal, regulatory, insurance, or administrative proceeding.
You must not, without written permission:
Auditzo and its licensors retain all rights in the Auditzo platform, software, scanner technology, methodologies, workflows, templates, designs, branding, documentation, and general know-how.
Purchasing a report or service does not transfer ownership of the Auditzo platform, methodology, templates, or underlying technology.
Subject to these Terms and payment of applicable fees, Auditzo grants you a limited, non-exclusive licence to use and share the purchased report for the permitted purposes described in these Terms.
You retain ownership of your website content, customer materials, and other information that you lawfully provide to Auditzo.
You grant Auditzo a limited right to access, copy, host, process, analyze, and otherwise use submitted URLs, website content, instructions, evidence, files, and other customer materials only as reasonably necessary to provide, secure, maintain, and support the Services.
You confirm that you have the rights and permissions required to provide those materials and authorize the requested processing.
Auditzo will use reasonable measures to protect non-public information that is clearly marked confidential or would reasonably be understood as confidential in the circumstances.
Confidentiality obligations do not apply to information that:
More specific confidentiality, evidence-handling, or preservation requirements must be agreed through an NDA, proposal, Statement of Work, or other written agreement.
Auditzo does not guarantee that communications or materials provided directly to Auditzo will receive attorney-client privilege or work-product protection.
Auditzo processes personal and technical information as described in its Privacy Policy and uses cookies and similar technologies as described in its Cookie Policy.
You must not intentionally submit unnecessary sensitive personal information, credentials, payment-card information, medical information, government identifiers, or other restricted information through general forms or automated scan inputs.
Where you provide personal information relating to another person, you confirm that you have a lawful basis and appropriate authority to do so.
Auditzo may use different technical regions depending on the selected framework, service scope, infrastructure availability, security requirements, or customer requirements. GDPR-oriented scans may be executed using infrastructure located in Germany, while scans for other frameworks may be executed using infrastructure located in the United States.
Report generation, storage, support, administration, payment processing, communications, and other supporting activities may involve additional providers or locations as described in the Privacy Policy or an applicable Data Processing Addendum.
Use of an infrastructure region does not by itself mean that all information associated with an engagement will remain exclusively in that region.
Where required for a particular engagement, the parties may enter into a separate Data Processing Addendum or agree additional processing, transfer, security, retention, or confidentiality terms.
Auditzo may analyze publicly observable content and technical activity from websites submitted by users. Auditzo does not own or control those target websites and is not responsible for their content, ownership, availability, legality, security, or continuing behaviour.
Auditzo may rely on third-party infrastructure, hosting, storage, communications, analytics, payment, security, or other service providers.
Third-party services may be subject to their own terms, privacy policies, availability, geographic restrictions, and technical limitations.
Auditzo is not responsible for changes, interruptions, or failures caused solely by third-party services outside Auditzo’s reasonable control, except where responsibility cannot lawfully be excluded or Auditzo has expressly accepted responsibility in a separate written agreement.
Auditzo may update, maintain, modify, restrict, suspend, or discontinue parts of the Services to improve functionality, address security issues, comply with legal requirements, protect third parties, prevent abuse, or respond to infrastructure changes.
Auditzo may suspend or terminate access where:
Where reasonably possible, Auditzo will attempt to provide notice and an opportunity to correct a non-urgent breach.
A material service change should not remove a completed, paid deliverable without a reasonable replacement, credit, or refund for the undelivered portion, except where access must be restricted for legal, security, fraud-prevention, or misuse-related reasons.
To the maximum extent permitted by applicable law, the Services are provided on an “as available” basis.
Auditzo does not warrant that:
Any warranties, rights, or remedies that cannot lawfully be excluded remain unaffected.
Nothing in these Terms excludes or limits any liability, right, or remedy that cannot lawfully be excluded or limited.
To the maximum extent permitted by applicable law, Auditzo will not be liable for indirect, incidental, special, punitive, or consequential losses, including loss of profit, revenue, opportunity, goodwill, anticipated savings, or business interruption arising from or relating to the Services.
Auditzo is not responsible for legal, regulatory, commercial, technical, or operational decisions made solely in reliance on an automated report, without considering the report’s date, scope, limitations, and any appropriate professional advice.
To the maximum extent permitted by applicable law, Auditzo’s total aggregate liability relating to a paid service will not exceed the amount paid to Auditzo for the specific service giving rise to the claim.
For free Services, Auditzo’s liability will be limited to the minimum extent permitted by applicable law.
These limitations do not apply to fraud, wilful misconduct, or any other liability that cannot lawfully be excluded or limited. They also do not affect any mandatory consumer rights available to you.
If you have a complaint or believe that Auditzo has not provided a purchased service as described, please contact us at [email protected].
Please include your order reference, affected website, a description of the issue, and any relevant screenshots or supporting information.
Before beginning formal proceedings, you and Auditzo agree to make a reasonable good-faith effort to resolve the matter through direct communication, except where urgent relief is reasonably required or applicable law provides otherwise.
Nothing in this section restricts any mandatory right to contact a consumer-protection authority, regulator, court, or other competent body.
Auditzo may update these Terms to reflect changes to the Services, business operations, legal requirements, security practices, or customer protections.
The updated effective date will be shown at the top of this page. Where a change materially affects an active paid subscription or ongoing engagement, Auditzo will provide reasonable notice where appropriate.
Changes will not retroactively remove a completed deliverable or materially alter an already agreed custom scope unless required by law, security needs, or a separate written agreement.
Your continued use of the Services after updated Terms become effective constitutes acceptance of the revised Terms where permitted by applicable law.
These Terms, together with the applicable service description, Privacy Policy, Cookie Policy, order confirmation, proposal, Statement of Work, and any other expressly incorporated document, form the agreement between you and Auditzo regarding the Services.
If any provision of these Terms is found unenforceable, the remaining provisions will continue in effect, and the affected provision will be interpreted as closely as legally possible to its intended purpose.
A failure by Auditzo to enforce a provision does not waive its right to enforce that provision later.
You may not assign or transfer your rights or obligations under these Terms without Auditzo’s written consent. Auditzo may assign these Terms as part of a merger, restructuring, sale of business, or transfer of the Auditzo product, subject to applicable law.
Auditzo will not be responsible for delay or failure caused by circumstances beyond its reasonable control, including natural disasters, internet or hosting failures, government action, labour disputes, cyberattacks, widespread service outages, or failures of third-party infrastructure.
Section headings are provided for convenience and do not affect interpretation.
Questions about these Terms or the Auditzo Services may be sent to:
Zestminds Technologies Private Limited