Effective date: 13 July 2026
This Refund & Cancellation Policy explains when Auditzo may provide a refund, replacement, service credit, report regeneration, or another reasonable resolution.
Auditzo is a product operated by Zestminds Technologies Private Limited, a company incorporated in India with Corporate Identification Number U62099PB2023PTC058281.
This Policy applies to Auditzo purchases including:
A proposal, order form, Statement of Work, or other written agreement may contain service-specific cancellation or payment terms. Where such terms have been expressly agreed, they will apply to that engagement.
This Policy should be read together with Auditzo’s Terms & Conditions and Privacy Policy.
Refund or service-resolution requests relating to automated reports should normally be submitted within seven calendar days of:
Please contact us promptly after discovering a problem so that we can investigate while the relevant scan, payment, logs, and report information remain available.
The seven-day request window does not limit:
Auditzo may consider a late request where exceptional circumstances reasonably prevented the customer from reporting the issue earlier.
Automated reports are generated using automated scanning and analysis. They do not include human review unless the purchased service expressly states otherwise.
When a customer reports a genuine technical or delivery issue, Auditzo will normally first attempt an appropriate resolution, which may include:
A refund may be approved where Auditzo cannot reasonably correct the issue or provide the material service purchased.
An automated report may contain technical indicators, classifications, observations, and limitations. The presence or absence of a particular finding does not by itself determine whether the report was successfully delivered.
A refund, replacement, correction, or service credit may be provided where:
Temporary delays, processing queues, manual-review fallback, or a reasonable request for additional information will not automatically qualify an order for a refund if Auditzo can still provide the purchased service within a reasonable period.
Auditzo may request screenshots, an order reference, the affected website URL, or other reasonable information needed to investigate the issue.
Subject to mandatory rights under applicable law, a refund will not normally be provided solely because:
Auditzo may still provide a replacement, rerun, credit, or other fair resolution where the circumstances reasonably justify it.
Nothing in this section allows Auditzo to deny a remedy that must be provided under applicable law.
Manual Evidence Audits, remediation, verification, and custom engagements may involve reserved staff time, technical preparation, evidence collection, infrastructure usage, or third-party costs.
Where a customer cancels before work has started, Auditzo will normally refund the amount paid, subject to any non-recoverable external cost or different term clearly disclosed and agreed before purchase.
Where work has already begun, Auditzo may deduct:
Any remaining prepaid amount will be refunded where appropriate.
If Auditzo cannot complete a material part of the agreed service, Auditzo may:
A proposal, Statement of Work, or written order may specify different deposit, milestone, cancellation, rescheduling, or refund arrangements.
Where Website Privacy Monitoring is sold as a recurring subscription, you may cancel future renewal using the cancellation method provided by Auditzo or by contacting [email protected].
Cancellation will normally take effect at the end of the current paid billing period. No further renewal charge should be made after the cancellation becomes effective.
A billing period that has already started will not normally be refunded solely because you choose to stop using the service before the period ends.
A full or proportionate refund may be considered where:
Monitoring frequency and coverage depend on the purchased plan and should not be understood as continuous unless expressly described as continuous.
If you believe that you were charged more than once for the same order, please contact us with the relevant order and payment information.
Once verified, an unintended duplicate charge will normally be refunded to the original payment method.
Where an incorrect amount was charged due to an Auditzo system or billing error, Auditzo will correct the charge or refund the excess amount.
Send your request to [email protected].
Please include:
Please do not send passwords, complete payment-card information, government identifiers, medical information, or other unnecessary sensitive information by email.
Auditzo may request additional information where reasonably necessary to verify the order, reproduce the issue, prevent fraud, or determine an appropriate resolution.
Auditzo will review refund and service-resolution requests in good faith and may contact you for additional information.
Where a refund is approved, Auditzo will normally initiate it using the original payment method.
The time required for the refunded amount to appear in your account depends on the payment provider, bank, card network, currency, and location. Those processing times are outside Auditzo’s direct control.
Unless required otherwise by applicable law, Auditzo is not responsible for:
Auditzo may issue a service credit instead of a cash refund only where you agree to that resolution or where the original payment method cannot reasonably accept the refund.
We encourage you to contact [email protected] before initiating a payment dispute so that we have an opportunity to investigate and resolve the issue.
Initiating a chargeback does not automatically establish that a refund is due. Auditzo may provide the relevant payment provider with order, delivery, access, communication, and service records needed to respond to the dispute.
Nothing in this section prevents you from exercising rights that are available through your bank, payment provider, consumer authority, or applicable law.
Nothing in this Policy excludes, restricts, or replaces a consumer right or remedy that cannot lawfully be excluded.
Depending on your location, you may have additional cancellation, withdrawal, repair, replacement, refund, or complaint rights.
Where permitted by applicable law, automated reports and other digital services may begin immediately after purchase or at your express request. Any legally required acknowledgment regarding immediate digital delivery should be presented during the purchase process.
Where this Policy conflicts with a mandatory legal right, the mandatory legal right will apply.
Auditzo may update this Policy to reflect changes to the Services, payment arrangements, customer protections, operational practices, or legal requirements.
The updated effective date will be displayed at the top of this page.
An updated Policy will not be used to remove a mandatory right or materially reduce a refund entitlement that had already arisen under an existing completed purchase.
For payment, delivery, cancellation, refund, or technical-support questions, contact:
Zestminds Technologies Private Limited